Legal Terms

Creditcards: We Accept Major Credit Cards

We Never Close

Great Product Selection: Extensive and changing collection of high quality products.

Great Quality: We maintain the highest standards in the lighting craftsmanship.

Please notice, that the shown colors will always differ from the items we manufacture, as the materials differ and will therefore look different. Especially the patinated items can never exactly meet the samples, but we try to make it as similar-looking as possible.

Exclusivity: The most exclusive lamps money can buy. Worldwide!

Order Confirmation: Within a few days your order is placed with us, you can expect a confirmation, indicating that we have received your order, and we will, also, indicate the delivery schedule for every item included in your order.

Privacy Policy: We respect the privacy of our customers. We do not sell or rent our mailing lists to others.

Return: As our handmade lighting-fixtures are custom-made, we can not accept cancellation or right to return unsatisfactory products.

Delivery: At the "list price" We deliver free of charge - worldwide. There are no additional costs for delivery.

Taxes and duty: inside the EC the prices are including VAT which can be deducted with an evidence of a VAT-number of the EC.
Outside EC: VAT, import duty and import fees are not included in the prices you see online. You may have to pay them upon receipt of your order.

Local VAT, taxes and duty outside the EC: must be paid by the customer.

Payment: We offer the following ways of payment:
50% payment of account on orders exceeding EUR 2000.-
Prepayment Credit cards: All major will be accepted Self delivery: will safe you 10%

Mistakes: The specified prices do not claim to be complete. We don't guarantee the correctness of all specifications made; mistakes and print errors are possible; changes of prices and production are subject to change without notice

Safety regulations: WOKA LAMPS VIENNA are produced analogous to the EC safety regulations. For the USA we use UL-listed components such as wires, sockets and plugs.

Electrical installation: the lamps will be equipped with plugs, wiring and sockets according to the regulation of the country of destination. For the USA we use UL-listed components such as wires, sockets and plugs.

Warranty: WOKA LAMPS VIENNA grants a warranty of two years for all products from the date of purchase. If any defects caused by deficiency of the material or mistakes during manufacture appear during this term, WOKA LAMPS VIENNA will either replace the concerning part or the entire item for free.

Complaints: we ask to check the delivery as soon as received, as complaints About the items will be acknowledged within two weeks after delivery.

Time of Delivery: We normaly deliver within app. 12-16 weeks (Handmade!)

Replacement glass: We keep all replacement glass in stock and can therefore provide prompt delivery of required replacement glass.

Property: The merchandise remains property of WOKA LAMPS VIENNA until the entire payment is made.

Legal domicile: Vienna, Austria, Europe

additional Company datas: Companyno., -court: 4056s, Handelsgericht Wien Vat Reg No.: ATU10380309